Rio Walks: Return & Refund Policy

At Rio Walks, we want to ensure you are happy with every step you take. If your order isn't quite right, here is how we handle returns and refunds:

• The 48-Hour Window: To start a return or refund request, please contact us within 48 hours of receiving your delivery.
  

• Tell Us Why: Once you reach out, we will ask you to provide the reason for your return to help us improve our service.
  

• Easy Pickup: If your request is accepted, we will initiate the process immediately. Our delivery partner will be scheduled to pick up the item directly from your location.
  

• Swift Resolution: Once the item is back with us, we will fulfill your wish—whether it is a replacement or a refund—within the next 72 hours.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@riowalks.com